Right of revocation and right to return for consumers
(A consumer shall be any natural person who concludes a legal transaction for a purpose that cannot be predominately attributed to their business or freelance occupation.)
Revocation instruction
Right of revocation and right to return
You are entitled to revoke this contract within fourteen days without stating any reason. The deadline for this revocation shall be fourteen days counted from the day
- you or a third party appointed by you, with the exclusion of the freight carrier, took possession of the goods if you ordered one or several goods in the scope of a single order and such goods are delivered in one delivery;
- you or a third party appointed by you, with the exclusion of the freight carrier, took possession of the last item of the goods if you ordered several goods in the scope of a single order and such goods are delivered separately;
- you or a third party appointed by you, with the exclusion of the freight carrier, took possession of the last partial delivery or the last item of the goods if you ordered goods that are delivered in several partial deliveries or pieces;
In order to assert your right of revocation and right to return, you must announce your decision to revoke this contract to us
MSP Concept GmbH & Co.KG
Großenhäuserstr. 14a
63589 Linsengericht
Germany
Telephone: +49 (0)60 5171098
Fax: +49 (0)60 5175348
E-mail address: helpdesk@msp-concept.de
By means of a clear declaration (including without limitation a letter sent by post, a fax or an e-mail). You may use the attached revocation form template but this is not mandatory.
Revocation form
Consequences of the revocation
If you revoke this contract, we shall pay back all payments we received from you, including, but not limited to the costs of delivery (with the exception of any additional costs incurred by your choosing a different method of delivery than the cheapest standard delivery offered by us), without delay and within fourteen days from the day we received your announcement that you wish to revoke the contract at the latest. We will use the means of payment that you used for the original transaction unless we expressly agreed to use a different means of payment; in no case whatsoever will you incur any fees for receiving this payment.
We may decline to carry out the payment until we have received the goods back or until you have proved that you sent back the goods, whichever is the earlier point in time.
You shall send back or hand over the goods to us without any undue delay and in any case within fourteen days from the day that you announce your decision to revoke the contract at the latest. The deadline shall be deemed met if you sent the goods before the fourteen-day deadline expired.
You shall bear the costs directly incurred by sending back the goods.
You shall only be responsible for paying any loss in value of the goods if this loss stems from your handling the goods in a way that is not necessary for testing the properties, condition, features and functionality of the goods.
Reasons for exclusion and/or expiry
The right of revocation and the right to return shall not apply to any contracts
- for the delivery of goods that are not pre-fabricated and for the production of which an individual choice or determination must be made by the consumer or that were clearly custom-made for the consumer;
- for the delivery of goods that spoil easily and for which the best-before date would soon be reached;
- for the delivery of alcoholic beverages the price of which was agreed on at the time of concluding the contract but which can only be delivered 30 days after the date of concluding the contract at the earliest and the current value of which depends on market fluctuations that the company cannot influence;
- for the delivery of newspapers, journals or magazines with the exclusion of subscriptions.
The right of revocation and the right to return shall expire early for any contracts
- for the delivery of sealed goods that are not suitable for return due to health or hygiene reasons if the seal was removed after delivery;
- for the delivery of goods if such goods were mixed with other goods and this cannot be reversed due to their characteristics;
- for the delivery of sound or image recordings or computer software in a sealed packaging if the seal was removed after delivery.